Frequently Asked Questions - Alberta: Commercial
If you currently have an agreement with Alberta Energy Savings (AES) for your Natural Gas and/or Electricity accounts, we will be assigning your agreements over to Hudson Energy on Dec 1, 2011. Hudson Energy will provide your business with wholesale market management, outstanding customer service and detailed retail billing.
If you are currently with AES, it is imperative that you immediately call 1-855-552-5551 to provide your email address. This will ensure that your bills don’t go unpaid, that your credit remains in good standing and that your service remains active.
Who will bill me for my electricity/natural gas supply?
Hudson Energy will e-Bill you for your electricity and/or natural gas supply going forward
You will receive email notification from Hudson Energy when your e-Bill is ready. Simply follow the link provided in the email to log in and retrieve your e-Bill.
Where will I see Hudson Energy contact information on my e-Bill?
Hudson Energy’s name and phone number will be displayed on the first page of your e-Bill on the left hand side.
Why does Hudson Energy provide businesses e-Billing?
E-Bill is simple, convenient and the right thing to do for the environment.
E-Bill offers you not only the convenience of viewing your bill online, but also provides you with the ability to:
Receive complete detailed billing via email.
Access your bill 24/7 and maintain an electronic version for your records.
Reduce paper clutter.
Stop shredding bills to protect your company’s information.
Save paper and help the environment.
What payment options will I have available with Hudson Energy?
Credit card payment by telephone at 1-855-552-5551; please have your account number and Site ID’s available.
Cheque - to be mailed to address shown on the payment coupon of your bill. Please include your Hudson Energy Account Number and Site ID’s.
Pre-authorized debit (PAD) - which will be automatically transferred to Hudson upon assignment of your contract.
Will my Account Number remain the same?
No. A new account number will be assigned to you by Hudson Energy. Please take note of your new account number which will be located on your E-bills.
Will anything else about my billing change?
Yes, we have great news for you. Hudson Energy bills your business based on monthly settlement data vs. meter reads. This has several advantages for your business.
Firstly, since meters can sometimes be difficult to access, both the timing of your bill and the amount due were frequently inconsistent. For example, you could sometimes receive a bill for 3 months of usage, making budgeting your energy expenditures a challenge. With Hudson Energy, we ensure that you receive 1 e-Bill every month and it’s based on settlement data. This makes it easier for your business to plan and manage its expenses.
Secondly, based on the new billing methodology of using settlements, you will have greater visibility on how your bills are calculated. This allows for greater transparency and understanding of your energy consumption.
As a commercial customer, why will I be better off with Hudson Energy vs. the utility?
Budget; while there are some things you can predict, there are others you can’t. It’s no secret that energy prices are volatile. They rise and fall based on a variety of factors (supply and demand, weather, etc) that you cannot control. A fixed energy contract allows for simpler budgeting and price predictability for your business.
Hudson Energy is dedicated to providing businesses with simple solutions guaranteed to help control energy costs.
As a Hudson Energy customer you will benefit from competitive pricing, hedging options, green options, flexible terms, blending options and excellent customer service.
Will I receive reliable electricity/gas service if I switch to Hudson Energy?
Yes because your transition to Hudson Energy is seamless! Your regulated transmission and distribution company continues to deliver the power to your home and/or business and maintain the poles and wires, regardless of what energy provider you select.
What do I do if I have an emergency or lose power?
Contact your utility. You will find their contact information on the e-Bill you receive. The regulated transmission and distribution company is obligated by law to respond to your emergency.
When can I expect my first Hudson Energy bill?
During the month of January 2012 you will receive your December 2011 e-Bill.